Handle redemptions without QR codes. Perfect for customer service recovery, technical issues, or logging sales that happened offline.
A web form that lets you manually record coupon redemptions without scanning QR codes. Essential for handling edge cases and maintaining customer satisfaction.
When QR codes won't scan or customers forgot their phones
Backfill redemptions that happened before you started using ReusePass
Honor expired coupons or make goodwill exceptions when appropriate
Leave blank to create new anonymous customer
Technology fails. Manual redeem ensures you never have to turn away a customer.
Dead phone battery? Cracked screen? No problem. You can still honor the coupon and keep the customer happy.
Make goodwill exceptions, honor expired coupons, or fix mistakes. You're in control, not the system.
Even manual redemptions get logged in analytics. Maintain accurate data for all sales, no matter how they happen.
Real scenarios where manual redeem saves the day
Customer arrives with a dead phone but swears they have a coupon. You look up their previous visit in the system, see they have the "Free Pastry" campaign, and manually log the redemption.
Your internet goes down mid-rush. Instead of turning customers away, you write down their codes on paper. Later, you batch-enter them using manual redeem to keep your analytics accurate.
A regular customer's coupon expired yesterday while they were out of town. You honor it anyway as a goodwill gesture and log it manually with a note explaining the exception.
You just started using ReusePass but ran a paper punch card program for the last 6 months. You manually enter those past redemptions to get complete historical analytics.
Manual redemptions appear in your analytics alongside QR scans
Last 7 days - All locations
| Date & Time | Campaign | Method | Notes |
|---|---|---|---|
| Mar 15, 2:34 PM | Free Pastry | QR Scan | - |
| Mar 15, 2:18 PM | 20% Off Order | Manual | Customer's phone screen cracked |
| Mar 15, 2:05 PM | BOGO Latte | QR Scan | - |
| Mar 15, 1:47 PM | Free Pastry | Manual | Honored expired coupon - regular customer |
| Mar 15, 1:22 PM | Free Pastry | QR Scan | - |
Manual redeem gives you the flexibility to handle any situation. Start your free trial today.